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Management Discussion and Analysis -
Customer Service
Glorious Property
Annual Report 2011
Customer Service
The Group always places customers’ demand at top priority and strives to build ideal homes and provide quality
services to suit their needs. The homeowner Royal Club (now renamed as Glorious Club) was formed in 2007. By
organizing a variety of activities for the homeowners each year and publishing a bimonthly magazine, the Glorious
Club serves not only as a communication bridge for the Group and the homeowners but also an important link between
homeowners themselves as well. Besides having strong support from the Group, project companies of the Group
throughout the regions also help further expand the scope and scale of customer services. Those activities, including
the “Glorious Property Running Race”, which was the first session of health promotion in Harbin, organised by Harbin
office and the “1
st
Hand-woven Competition” of Dagang District wholly sponsored by Tianjin office
in September 2011,
have enhanced the homeowners’ recognition of our brand name of “Glorious”. To facilitate customers’ understanding
of our updated news, the Group’s website has been revamped at the beginning of 2011 and came into service, which
enable information access in a more convenient and timely manner.
Tianjin office sponsored the “1st Hand-
woven Competition” of Dagang District in
Tianjin
Harbin office organised the “Glorious Property Running Race”, which was the first session
of health promotion in Harbin